Did you not receive your baggage upon arrival?
Please contact Baggage service - +234 1 2711693
Baggage service: your contacts
Was your baggage late, damaged or lost? Did you leave an item or hand baggage on board an Air France aircraft, waiting room or check-in counter? Here you will find the contact information you need.
Missing baggage
Damaged baggage
Were you unable to declare your damaged baggage at the airport? Please send your declaration to the following address.
customer care online
Lost item
Lost item on board or in an Air France lounge
Did you lose an item on board an aircraft or in an Air France lounge?
Please contact lost and found online
Lost item at the airport
Did you lose an item in the aiport? Please contact
the airport´s lost and found.